Customer Care

How can we help?

Facebook Messenger, the fastest way to get in touch. We are ready to help 24/7.

Email, send to support@lorami.com. We will get back to you within 24 hours.

Free shipping

All shipping from Lorami is free and trackable worldwide. We try our best to set up the fastest logistics all over the world to deliver Lorami scarf to your hand fast and reliably. Estimated delivery times all over the world:

Country	Cost	Delivery times (working days)
United States	Free	3
Australia	Free	3
United Kingdom	Free	5
New Zealand	Free	3 - 5
Canada	Free	3 - 5
France	Free	5
Germany	Free	5
Rest of Europe	Free	5
Hong Kong	Free	3
Singapore	Free	3
Rest of the world	Free	5 - 7

 

Customs and taxes
We will pay for all customs, duties, and taxes. You don't need to pay for anything beyond the product price.

Free & easy returns

We are confident you will love Lorami. But if not, please feel free to return it to us in one month even you have used it, hassle-free return guaranteed (we even pay for the return shipping postage). Simply email us and we will send you the return label.

Where to buy?

To guarantee the product quality and consistent customer care experience, our online store lorami.com is the only place in the world where you buy original, genuine and authentic Lorami scarves.